Return Policy

Thank you for shopping with Bose Enterprise! Your satisfaction is our priority. We accept returns only on defective items, and certain conditions apply. Please carefully review our return policy below:

Return Policy

  • Defective Items: We only accept returns on defective or damaged products. If your product arrives defective or damaged, please contact us immediately.
  • Timeframe for Returns: Defective items must be reported to us within 3 days of delivery. After this time period, we will not be able to accept returns for any reason.
  • Condition for Return: Items must be in their original condition, unused, and in the original packaging to qualify for a return.
  • Non-returnable Items: We do not accept returns on non-defective items or for any reason other than defects.

How to Return a Defective Item

  1. Contact Us Immediately: If you receive a defective item, contact us within 3 days of delivery by phone at 7908848695 or email us at [email protected]. Please provide your order number, a description of the issue, and any supporting images if applicable.
  2. Return Authorization: After receiving your return request, we will provide you with a Return Merchandise Authorization (RMA) number. Please include this number in your return shipment.
  3. Ship the Item Back: Pack the defective item securely and ship it back to us at the address below. Please note that shipping costs for returns are the responsibility of the customer.

Refunds & Exchanges

  • Refunds: Once we receive the defective item and verify the issue, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to be completed.
  • Exchanges: If you prefer an exchange for the defective item, please contact us on 7908848695 and mention your order number to arrange the exchange process. We do not provide exchange for non-defective items.
  • Shipping Costs: Shipping fees are non-refundable unless the return is due to our error, such as shipping a wrong or defective item.

Contact Information

We appreciate your business and strive to provide a seamless shopping experience. If you have any questions or need assistance, feel free to reach out to us!

This policy should now align with your request, only allowing returns for defective items and clarifying the 3-day window for reporting issues. Let me know if you’d like any further adjustments!