Cancellation and Refund Policy

Effective Date: November 21, 2024

At Bose Enterprise, we aim to ensure complete customer satisfaction. If for any reason you are not satisfied with your purchase, we offer a clear and straightforward cancellation and refund policy.

Please read the following terms carefully to understand how cancellations and refunds are handled.

1. Cancellations

1.1. Cancellation Before Shipment

If you wish to cancel your order before it has been shipped, you can do so by contacting our customer support team at [[email protected]] or by calling +91 (790) 884-8695. We will process the cancellation and issue a full refund to your original payment method.

To ensure timely cancellation, please contact us as soon as possible after placing the order.
If your order has already been dispatched, you will need to follow the return process (outlined below).

1.2. Cancellation After Shipment

Once an order has been shipped, it can no longer be canceled. However, you may return the product as per our return policy once it has been delivered.

2. Refunds

2.1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

The product must be returned within 14 days from the date of delivery.
The product must be unused, in the same condition that you received it, and in its original packaging.
The return must include all accessories, labels, and manuals (if any).

2.2. Process for Refunds

To request a refund:

Contact our customer support team at [[email protected]] or call us at +91 (790) 884-8695 to initiate the return process.
Once the return request is confirmed, you will receive detailed instructions on how to return the product.
After we receive the returned product and confirm its condition, we will issue a refund to your original payment method.

Please note that refunds may take 5-7 business days to process after receiving the returned product. The refund will be credited to the same payment method used for the original transaction.

2.3. Non-Refundable Items

Certain items are not eligible for refund, including:

Customized or personalized products
Products marked as “final sale” or “non-returnable” at the time of purchase
Damaged or opened products that do not meet the return conditions mentioned above

3. Return Shipping Costs

If the return is due to an error on our part (e.g., incorrect item sent, defective product), Bose Enterprise will cover the return shipping costs. However, if the return is due to customer preference (e.g., changing your mind), you will be responsible for the return shipping costs.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team immediately. We will offer a full refund, replacement, or exchange depending on the circumstances. In such cases, you will not be responsible for return shipping fees.

5. Processing Time

Once we have received the returned product and verified its condition, refunds will be processed within 5-7 business days. You will receive a notification via email when your refund has been issued.

6. Contact Us

If you have any questions about this policy or need assistance with a cancellation or refund, please contact us at:

Bose Enterprise
Email: [[email protected]]
Phone: +91 (790) 884-8695
Address: Ramendrapally Durga Mandap, Raiganj, West Bengal, India