Shipping and Delivery Policy

Effective Date: November 21, 2024

At Bose Enterprise, we are committed to ensuring your products reach you as quickly and securely as possible. Below, you’ll find all the important details about our shipping and delivery policies. By placing an order with us, you agree to the terms set forth in this policy.

1. Shipping Locations

We currently offer shipping to all locations within India. Orders are shipped from our warehouse in Raiganj, West Bengal. We do not ship internationally at this time, but we may expand shipping regions in the future.

2. Shipping Methods and Delivery Time

We offer various shipping methods, and the estimated delivery time depends on the shipping option selected and the delivery address. Below are the typical shipping options and delivery times:

2.1. Standard Shipping

Delivery Time:
West Bengal: 1-7 business days
All other destinations: 1-12 business days
Available for most locations across India.
Tracking information will be provided once the order has shipped.

Please note that delivery times may vary depending on external factors such as weather conditions, holidays, or delays from third-party shipping carriers. These estimates are not guaranteed, but we will make every effort to ensure your order arrives as quickly as possible.

3. Shipping Costs

Shipping costs depend on the size, weight, and delivery location of the products you purchase. Shipping charges will be calculated and displayed at checkout before you complete your order.

Shipping Rate: Flat 40/- rupees will be charged for shipping.

Please note that shipping costs are non-refundable unless the return is due to an error on our part (e.g., damaged or defective products).

4. Order Processing Time

Orders are typically processed within 0-2 business days of receiving your order. Once your order has been processed, we will send you a shipping confirmation email with tracking details. Orders are only processed on business days (Monday to Friday, excluding public holidays).

5. Order Tracking

Once your order has been shipped, we will provide a tracking number so you can monitor its progress. You can track your shipment directly on the shipping carrier’s website using the tracking number provided in your shipping confirmation email.

6. Delivery Issues

6.1. Delayed Delivery

If your order is delayed beyond the estimated delivery time, please contact us at [[email protected]] or call +91 (790) 884-8695. We will work with our delivery partners to resolve the issue as quickly as possible.

6.2. Lost or Damaged Items

In the rare event that your order is lost or arrives damaged, please contact us within 7 days of receiving the product. We will investigate the issue and take appropriate action, which may include sending a replacement product or issuing a refund.

To help us process your claim quickly, please provide us with the following information:

Your order number
Photos of the damaged product (if applicable)
Any other relevant details about the shipment

7. Address Accuracy

Please ensure that the shipping address you provide is complete and accurate. We are not responsible for any delays or mis deliveries due to incorrect or incomplete address information. If you realize there is an error in the shipping address after placing the order, please contact us immediately at [[email protected]] or +91 (790) 884-8695, and we will do our best to update the details before the order is shipped.

8. Order Refusals

If you refuse a delivery or fail to accept it, you may incur additional shipping charges, and we may be unable to refund the original shipping cost. Please ensure that you are available to receive the delivery at the provided address.

9. Contact Us

If you have any questions or concerns about our shipping and delivery process, please feel free to reach out to us:

Bose Enterprise
Email: [[email protected]]
Phone: +91 (790) 884-8695
Address: Ramendrapally Durga Mandap, Raiganj, West Bengal, India