Returns and Refund Policy

Effective Date: November 21, 2024

At Bose Enterprise, we aim to ensure complete customer satisfaction. If for any reason you are not satisfied with your purchase, we offer a clear and straightforward return and refund policy.

Please read the following terms carefully to understand how return and refunds are handled.

1. Return Policy

  • Defective Items: We only accept returns on defective or damaged products. If your product arrives defective or damaged, please contact us immediately.
  • Timeframe for Returns: Defective items must be reported to us within 3 days of delivery. After this time period, we will not be able to accept returns for any reason.
  • Condition for Return: Items must be in their original condition, unused, and in the original packaging to qualify for a return.
  • Non-returnable Items: We do not accept returns on non-defective items or for any reason other than defects.

1.1 How to Return a Defective Item

  1. Contact Us Immediately: If you receive a defective item, contact us within 3 days of delivery by phone at 7908848695 or email us at [email protected]. Please provide your order number, a description of the issue, and any supporting images if applicable.
  2. Return Authorization: After receiving your return request, we will provide you with a Return Merchandise Authorization (RMA) number. Please include this number in your return shipment.
  3. Ship the Item Back: Pack the defective item securely and ship it back to us at the address below. Please note that shipping costs for returns are the responsibility of the customer.

1.2 Refunds & Exchanges

  • Refunds: Once we receive the defective item and verify the issue, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to be completed.
  • Exchanges: If you prefer an exchange for the defective item, please contact us on 7908848695 and mention your order number to arrange the exchange process. We do not provide exchange for non-defective items.
  • Shipping Costs: Shipping fees are non-refundable unless the return is due to our error, such as shipping a wrong or defective item.

Contact Information

2. Refunds

2.1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The product must be returned within 14 days from the date of delivery.
  • The product must be unused, in the same condition that you received it, and in its original packaging.
  • The return must include all accessories, labels, and manuals (if any).

2.2. Process for Refunds

To request a refund:

  1. Contact our customer support team at [[email protected]] or call us at +91 (790) 884-8695 to initiate the return process.
  2. Once the return request is confirmed, you will receive detailed instructions on how to return the product.
  3. After we receive the returned product and confirm its condition, we will issue a refund to your original payment method.

Please note that refunds may take 5-7 business days to process after receiving the returned product. The refund will be credited to the same payment method used for the original transaction.

2.3. Non-Refundable Items

Certain items are not eligible for refund, including:

  • Customized or personalized products
  • Products marked as “final sale” or “non-returnable” at the time of purchase
  • Damaged or opened products that do not meet the return conditions mentioned above

3. Return Shipping Costs

If the return is due to an error on our part (e.g., incorrect item sent, defective product), Bose Enterprise will cover the return shipping costs. However, if the return is due to customer preference (e.g., changing your mind), you will be responsible for the return shipping costs.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team immediately. We will offer a full refund, replacement, or exchange depending on the circumstances. In such cases, you will not be responsible for return shipping fees.

5. Processing Time

Once we have received the returned product and verified its condition, refunds will be processed within 5-7 business days. You will receive a notification via email when your refund has been issued.

6. Contact Us

If you have any questions about this policy or need assistance with a cancellation or refund, please contact us at:

Bose Enterprise
Email: [[email protected]]
Phone: +91 (790) 884-8695
Address: Ramendrapally Durga Mandap, Raiganj, West Bengal, India